SHIPPING & RETURNS
Please note: All Suboo products are designed in Australia. Our country of export is Australia, and the country of origin is China.
| DESTINATION | DELIVERY TIME | CHARGE |
|---|---|---|
| STANDARD SHIPPING | AUSTRALIA | 3–10 Business Days. Please note standard post to WA may take up to 10-12 days. | Free shipping on orders $300+. $12 for orders under $300 |
| EXPRESS SHIPPING | AUSTRALIA | 2-3 Business Days. Please note express post to WA may take up to 7 days. | Free shipping on orders $400+. $12 for orders under $400 |
| SAME DAY DELIVERY | Available for Sydney metro postcodes 2000 - 2065 | Orders must be placed before 12pm on a business day. Orders placed after 12pm AEDT or on a non-business day will be delivered the following business day. | $20 |
| CLICK & COLLECT | SYDNEY, AU | Next Day (between 9:00am and 5:00pm). *For express service call the store on (02) 9167 8860 and we can get it ready for you on the day. | FREE |
| NEW ZEALAND | 2-5 business days | Free Shipping On Orders Over $300. $20 NZD flat rate for orders under $300. Duties & taxes included. |
| ASIA | 2-5 business days | Free Shipping On Orders Over $300. $20 AUD flat rate for orders under $300. Duties & taxes included. |
| NORTHERN HEMISPHERE | Includes UK, Europe, USA & UAE | 3-9 business days | Free Shipping On Orders Over $300. $20 AUD flat rate for orders under $300. Duties & taxes included. |
International Shipping & Tracking
Once your order has departed Australia, it will be handed over to your local postal service for final delivery.
For example:
- United States – USPS
- United Kingdom – Royal Mail
- Canada – Canada Post
- New Zealand – NZ Post
You can continue to use the same tracking number provided in your shipping confirmation email to track your parcel with your local postal service once it arrives in your destination country.
Please note that tracking updates may pause briefly while the parcel is being transferred between carriers and processed through customs.
ORDER CONFIRMATION - INTERNATIONAL ORDERS
Once your parcel leaves Australia, it will be transferred to your local postal service for final delivery (for example, USPS in the United States).
You can continue using the same tracking number to track your parcel with your local postal service.
Tracking may take a few days to update while the parcel is in transit between carriers and customs processing.
RETURNS POLICY
- Returns are valid on all full priced items within 21 days of purchase.
- For our Australian customers, we charge $10 for the return postage label.
- For international customers, we charge $15 for return postage, which will be deducted from your refund.
- Please note that sale items are not eligible for refunds, we can however offer an exchange.
- Items listed as "FINAL SALE" or "WAREHOUSE SALE" are not eligible for a return or exchange.
- To ensure a successful return, please make sure that your item is in its original condition and has the tags attached. Unfortunately, we cannot refund garments that show signs of wear and tear.
- You have 21 days from receiving your order to initiate a return. Once processed, your refund will be credited back to your original method of payment.
ORGANISING A RETURN OR EXCHANGE (AUSTRALIAN ORDERS)
- To request a return, please make sure to do so within 21 days of receiving your item. To initiate the return process kindly click here RETURN LABEL.
- It is important to note that once your return is approved, the garments must be received within two weeks from that date.
ORGANISING A RETURN (NZ, ASIA, NORTHERN HEMISPHERE ORDERS)
- To request a return, please make sure to do so within 21 days of receiving your item. To initiate the return process kindly click here RETURN LABEL.
- It is important to note that once your return is approved, the garments must be received within two weeks from that date.
- Should you have any issues, please reach out to online@suboo.com.au and we can assist.
- Customers within the European Union can refer to full withdrawal rights here.
external stockists
Suboo items purchased through external stockists are in accordance with the individual stockists's purchase policy and can only be returned to their original place of purchase.
tracking your order
Online tracking is available on all orders and sent via email once your order has been dispatched. Please contact online@suboocom.au if you would like any assistance with your order.