Shipping & Returns
SHIPPING TO THE USA
From 2 May 2025, all orders shipped to the U.S. will incur an additional 145% U.S. tariff, plus applicable import duties.
These charges are the responsibility of the recipient and are billed via the shipping carrier upon entry to the US.
*Exemptions apply: The following styles are shipped directly from our U.S. warehouse and are not subject to this additional tariff.
- Naples Dropwaist Midi Dress in Red
- Luca Mesh Off Shoulder Mini
- Ivy Cape Sleeve Maxi in Black
Please note: All Suboo products are designed in Australia. Our country of export is Australia, and the country of origin is China. This may impact duties and taxes payable by the recipient for US-bound orders.
|
SERVICES |
TIMEFRAME |
CHARGES / COST |
|
AUSTRALIA |
||
|
STANDARD SHIPPING |
3–10 Business Days Please note standard post to WA may take up to 10-12 days. |
Free shipping on orders $150+ $12 for orders under $150 |
|
EXPRESS SHIPPING |
2-3 Business Days Please note express post to WA may take up to 7 days. |
$17 |
|
SAME DAY DELIVERY |
Orders must be placed before 12pm on a business day. Orders placed after 12pm AEDT or on a non-business day will be delivered the following business day. |
$20 |
|
CLICK & COLLECT |
Next Day (between 9:00am and 5:00pm). *For express service call the store on (02)9167 8860 and we can get it ready for you on the day. |
Free |
|
INTERNATIONAL Please note: All international orders will require a signature upon delivery. To ensure a smooth delivery process, we highly recommend using a business address, where someone will be available to sign for the package. This helps prevent any delays and ensures your order arrives safely and on time. |
||
|
NEW ZEALAND Duties and taxes are not included |
2–5 Business Days |
Free Shipping On Orders Over $250 $20 NZD flat rate for orders under $250 |
|
Asia Duties and taxes are not included |
2–5 Business Days |
Free Shipping On Orders Over $250 $18 AUD flat rate for orders under $250 |
|
Northern Hemisphere (Includes UK, Europe, USA & UAE) Duties and taxes are not included Once parcel arrives in the destination country it is transferred to your local postal service. |
3-9 Business Days |
Free Shipping On Orders Over $250 $20 AUD flat rate for orders under $250 |
We aim to dispatch all orders within 24-48 hours between Monday - Friday.
*Please note: During peak periods (Sale or Public Holiday periods), dispatch may take longer due to a high volume of orders received.
RETURN POLICY
- We are happy to offer returns for full-price items. For our Australian customers, we charge $8 for the return postage label, which will be deducted from your refund.
- Please note that sale items cannot be returned or exchanged. If you have used the 10% Sign Up code for your first purchase and the item is full-priced, you are eligible for a refund, exchange, or credit note. However, sale items purchased with this code cannot be returned.
- To ensure a successful return, please make sure that your item is in its original condition and has the tags attached. Unfortunately, we cannot refund garments that show signs of wear and tear.
- You have 14 days from receiving your order to initiate a return. Once processed, your refund will be credited back to your original method of payment.
ORGANISING A RETURN OR EXCHANGE (AUSTRALIAN ORDERS)
- To request a return, please make sure to do so within 14 days of receiving your item. To initiate the return process kindly click here RETURN LABEL.
- It is important to note that once your return is approved, the garments must be received within two weeks from that date.
ORGANISING A RETURN (NZ, ASIA, NORTHERN HEMISPHERE ORDERS)
- To request a return, please make sure to do so within 14 days of receiving your item. To initiate the return process kindly click here RETURN LABEL.
- It is important to note that once your return is approved, the garments must be received within two weeks from that date.
- Should you have any issues, please reach out to online@suboo.com.au and we can assist.
EXTERNAL STOCKIST
SUBOO ITEMS PURCHASED THROUGH EXTERNAL STOCKISTS, ARE IN ACCORDANCE WITH THE INDIVIDUAL STOCKIST’S PURCHASE POLICY AND, CAN ONLY BE RETURNED TO THEIR ORIGINAL PLACE OF PURCHASE.
TRACKING YOUR ORDER
ONLINE TRACKING IS AVAILABLE ON ALL ORDERS AND SENT VIA EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED PLEASE CONTACT ONLINE@SUBOO.COM.AU IF YOU WOULD LIKE ANY ASSISTANCE WITH YOUR ORDER.