Shipping & Returns
Shipping is based on orders being dispatch from Sydney Australia.
Important Shipping Update During Sale:
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SERVICES |
TIMEFRAME |
CHARGES / COST |
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AUSTRALIA |
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STANDARD SHIPPING |
3–10 Business Days Please note standard post to WA may take up to 10-12 days. |
Free shipping on orders $150+ $12 for orders under $150 |
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EXPRESS SHIPPING |
2-3 Business Days Please note express post to WA may take up to 7 days. |
$17 |
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SAME DAY DELIVERY |
Orders must be placed before 12pm on a business day. Orders placed after 12pm AEDT or on a non-business day will be delivered the following business day. |
$20 |
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CLICK & COLLECT |
Next Day (between 9:00am and 5:00pm). *For express service call the store on (02)9167 8860 and we can get it ready for you on the day. |
Free |
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INTERNATIONAL |
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NEW ZEALAND Duties and taxes are not included |
2–5 Business Days |
Free Shipping On Orders Over $250 $20 NZD flat rate for orders under $250 |
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Asia Duties and taxes are not included |
2–5 Business Days |
Free Shipping On Orders Over $250 $18 AUD flat rate for orders under $250 |
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Northern Hemisphere (Includes UK, Europe, USA & UAE) Duties and taxes are not included |
3-9 Business Days |
Free Shipping On Orders Over $250 $20 AUD flat rate for orders under $250 |
We aim to dispatch all orders within 24-48 hours between Monday - Friday.
*Please note: During peak periods (Sale or Public Holiday periods), dispatch may take longer due to a high volume of orders received.
RETURN POLICY
- We are happy to offer returns for full-price items. For our Australian customers, we charge $8 for the return postage label, which will be deducted from your refund.
- Please note that sale items cannot be returned or exchanged. If you have used the 10% Sign Up code for your first purchase and the item is full-priced, you are eligible for a refund, exchange, or credit note. However, sale items purchased with this code cannot be returned.
- To ensure a successful return, please make sure that your item is in its original condition and has the tags attached. Unfortunately, we cannot refund garments that show signs of wear and tear.
- You have 14 days from receiving your order to initiate a return. Once processed, your refund will be credited back to your original method of payment.
ORGANISING A RETURN (AUSTRALIAN ORDERS)
- To request a return, please make sure to do so within 14 days of receiving your item. To initiate the return process kindly clock here RETURN LABEL.
- It is important to note that once your return is approved, the garments must be received within two weeks from that date.
- For international orders, the cost of returns will be the responsibility of the customer unless the garments are deemed faulty.
ORGANISING AN EXCHANGE
If you want to change the size or style of an item you bought from us, we're here to help! Just send us an email at ONLINE@SUBOO.COM.AU within 14 days of getting your order and we'll guide you through the exchange process.
EXTERNAL STOCKIST
SUBOO ITEMS PURCHASED THROUGH EXTERNAL STOCKISTS, ARE IN ACCORDANCE WITH THE INDIVIDUAL STOCKIST’S PURCHASE POLICY AND, CAN ONLY BE RETURNED TO THEIR ORIGINAL PLACE OF PURCHASE.
TRACKING YOUR ORDER
ONLINE TRACKING IS AVAILABLE ON ALL ORDERS AND SENT VIA EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED PLEASE CONTACT ONLINE@SUBOO.COM.AU IF YOU WOULD LIKE ANY ASSISTANCE WITH YOUR ORDER.
